At CreditGo.in (“we,” “our,” or “us”), we are committed to ensuring a transparent and fair policy for returns, refunds, and cancellations. This policy outlines the conditions under which you may request a return, refund, or cancellation for services purchased on our platform. By availing of our services, you agree to the terms outlined herein.
1. General Overview
- This policy applies to all services provided by CreditGo.in.
- Services purchased are non-refundable unless explicitly stated otherwise or due to specific circumstances mentioned in this policy.
- Refunds, cancellations, or modifications are subject to the terms and conditions outlined below.
2. Refund Policy
i) Refund Eligibility
Refunds will be issued only under the following circumstances:
- Non-Delivery of Service: If we fail to deliver the purchased service within the promised timeline due to our fault.
- Error in Service: If the delivered service is found to be incorrect or incomplete due to an error on our part.
- Duplicate Payment: If a duplicate payment is made for the same service.
ii) Refund Process
- Refund requests must be made within 7 days of the service purchase date.
- Email us at refund@creditgo.in with the following details:
- Full name
- Email address
- Contact number
- Order/Invoice ID
- Reason for the refund request
- Once we receive your refund request, we will:
- Acknowledge your request within 48 hours.
- Investigate the issue and respond within 5-7 business days.
iii) Refund Approval and Timeline
- Approved refunds will be processed within 10 business days from the date of approval.
- Refunds will be credited to the original payment method used during the purchase.
3. Cancellation Policy
i) Cancellation Eligibility
- Before Service Commencement: You can cancel your service purchase within 24 hours of making the payment, provided the service has not been initiated.
- Service Not Started: If the service has not yet commenced, you may request a cancellation.
ii) How to Cancel
- Email us at cancellations@creditgo.in with the following details:
- Full name
- Email address
- Contact number
- Order/Invoice ID
- Reason for cancellation
iii) Cancellation Approval
- We will acknowledge your request within 48 hours.
- If eligible, we will process the cancellation and initiate a refund (if applicable) as per the Refund Policy.
4. Non-Refundable and Non-Cancellable Services
- Services that have already been initiated or completed.
- Services involving consultation or advisory sessions that have been conducted.
- Customized services specifically tailored to your requirements.
- Services purchased as part of a promotional offer or discount.
5. Changes to Purchased Services
Modifications to purchased services can be requested if the service has not yet commenced. Any changes are subject to availability and may incur additional charges.
6. Disputes and Resolution
- If you are dissatisfied with our services, we encourage you to contact us directly at care@creditgo.in.
- We aim to resolve disputes amicably within 7 business days.
7. Contact Information
By purchasing services on CreditGo.in, you acknowledge and agree to this Return, Refund, and Cancellation Policy.
